Careers At Borden Dairy
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Founded in 1857, Borden is a dairy processor operating 13 facilities in the Midwest, Southern and Southeastern regions of the United States. Borden is headquartered in Dallas, Texas and employs approximately 3,000 people.  The Company provides milk products to customers in the grocery, mass market, club, food service, hospitality, school and convenience store channels.

Inventory Control Associate

Department: Finance
Location: Dallas, TX

This position is responsible for performing a variety of customer service related responsibilities according to established policies and procedures.  Primary responsibilities include analyzing orders suggested through the replenishment system accurately and in a timely manner. Applicant must be organized, detailed-oriented, and possess strong communication skills (both verbal and written).  Experience working with store level replenishment, CRP, customer service and/or shared services environment is essential.    

Role Responsibilities:

All matters listed herein are considered to be essential job functions.  There may be other job functions which are essential, but are not listed below.  Also, Borden Dairy Management may revise this description at any time deemed necessary.

  • Responsible for analyzing all products on daily orders for all assigned customers through the replenishment system. This includes but is not limited to the following:
    • Maintain sales and returns at optimum levels.
    • Keep out of stocks to a minimum.
    • Continually evaluate shipping multiples and safety stocks.
    • Work with the sales department during store promotions.
    • Maintain call desk (on screen) and process all missing orders daily.
  • Communicate with customers or BU team members as needed via phone, fax or email.
  • Work together with the sales and distribution team on setting up new customers.
  • Maintain extensive Excel spreadsheets for weekly and monthly reports.
  • Knowledgeable about the Company's products, programs and proficient in the use of systems utilized to manage customer accounts.
  • Use de-escalation techniques to provide satisfactory resolution to issues presented by displeased customers.
  • Multi-task in a busy office setting.
  • 40+ hour work week may be required.
  • Perform other duties or special projects as requested by management.

Qualifications and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.

  • High School Diploma or GED equivalent required. 
  • Bachelors’ degree in business, accounting or other related field would be valuable.
  • Previous experience in the area of customer service in a shared service environment or customer service center preferred.
  • 2-3 years in experience in store level replenishment or CRP preferred
  • Strong analytical and problem solving skills.
  • Exhibit a caring, professional and enthusiastic demeanor when speaking with internal and external customers.
  • Possess advanced phone etiquette, problem resolution and customer service skills.
  • Previous work experience in a start-up environment supporting multiple locations, products and customers preferred.
  • Must have the ability to perform at a high level in a fast paced environment.
  • Applicant must possess the ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all staffing levels and client/customers.  Bilingual communication skills are a plus.
  • Intermediate knowledge of all Microsoft Office applications including but not limited to Word, Excel, Outlook and PowerPoint.

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